The journey so far — across industries, roles, and a lot of lessons learned.
Financial Services
Leading platform strategy and technology operations for a growing financial services firm. It's a regulated industry, which means thinking carefully about governance and compliance while still trying to move at pace. The challenge is finding that balance — being rigorous without being slow, being compliant without being bureaucratic.
HR & Workplace Relations
Built and led the Salesforce function from scratch at a rapidly scaling enterprise. Started as a Business Analyst, progressed through Delivery Manager to Head of Delivery over four years. This was where I really learned what it takes to build and lead teams — hiring, mentoring, creating structures that work, and navigating the politics of a fast-growing company. The business scaled significantly during this time, and the technology had to keep up.
Education & Real Estate
Platform management and senior analyst roles across education technology and property sectors. This is where I started taking on more strategic work — translating business problems into technical solutions, working directly with founders and executives, and learning how to prioritise when everything feels urgent.
Digital Marketing
Managed Salesforce for a global digital marketing agency with operations across ANZ, US, UK, and APAC. My first experience working with international teams and coordinating across time zones. Also my first big data migration project, which taught me a lot about what can go wrong and how to plan for it.
Telecommunications
Where it all started — campaign support, Salesforce administration, and fault management consulting. These early roles taught me the fundamentals: troubleshooting, user empathy, and the importance of understanding the human side of technology. Everyone should spend time in support; it changes how you think about everything you build afterwards.
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